Eddie's World of Cloud and AI

  Many people often ask what the practical use of Artificial Intelligence (AI) is. A business case could be made for several areas of corporate business uses. This blog will discuss practical application and benefits of AI in customer service, risk management, sales/marketing, product development, and operations. Customer Service AI can be used to automate customer service tasks, such as answering frequently asked questions (FAQs) or resolving simple issues. This can free up human customer service representatives to focus on more complex issues, providing a better experience for customers. Many customers don’t like communicating with overseas customer service reps and having a large staff of customer service reps could be costly to the bottom line of a business. AI can be made to sound like a real person and answer many of the questions on incoming calls. Not surprisingly, Amazon, Google, Microsoft, and PayPal all use AI for customer service. All of the afore mentioned are le...

There are many reasons to switch to cloud verses on prem systems.  Reduced CAPEX (Capital Expenditure) . Cloud computing can help you save money on IT costs in a number of ways. For example, you can avoid the upfront costs of purchasing and maintaining your own hardware and software. Average lifecycle on software can be between 6-8 years and hardware is 3-5 years. With cloud, you will always have the latest and greatest.  You can also scale your resources up or down as needed, which can help you avoid overpaying for unused capacity.  Flexibility and scalability . Cloud computing is highly scalable, so you can easily add or remove resources as needed. This can be a major advantage for businesses that experience seasonal fluctuations in demand. For example, an online retailer might need to add more servers during the holiday season to handle increased traffic. With cloud, the benefit is the availability to temporarily scale up or down as needed to pay for what you...

I'm Eddie, and I'm a strategy management consultant in the comms, media, and tech industry. I've been working in the tech industry and I'm passionate about learning and helping people learn about cloud and AI technologies as well as connecting with others in the industry. This blog is a place where I'll share my knowledge and experience with cloud and AI. I'll write about topics like: The latest cloud and AI technologies How to use cloud and AI in your business The benefits of using cloud and AI Here are some of the things you can expect to learn about on this blog: The basics of cloud computing, including what it is, how it works, and the different types of cloud services. The benefits of using cloud computing, such as scalability, agility, and cost savings. How to choose the right cloud platform for your needs. How to migrate your workloads to the cloud. How to manage your cloud resources effectively. The basics of artificial intelligence, including what it is...